Refund policy

We want you to get the right part the first time. Please read this policy before ordering. If you're not sure a part fits your vehicle, contact us before you buy and we'll help.

Return Window

You may return eligible items within 30 days of delivery. To be eligible, an item must be new, uninstalled, unused, and in its original, undamaged packaging with all hardware, instructions, and paperwork included.

How to Start a Return

All returns must be approved first. Email Sales@macsgarage.shop with your order number and the item(s) you want to return. We will reply with a Return Authorization (RA) number and the return address. Many of our parts ship directly from the manufacturer or distributor, so the return address may not be our shop. Packages sent without an RA number, or to the wrong address, may be refused and will not be refunded.

Restocking Fee

Returns that are not due to our error are subject to a 20% restocking fee. This includes ordering the wrong part, changing your mind, or no longer needing the item. The fee is deducted from your refund.

Return Shipping

You are responsible for return shipping costs unless we sent the wrong item or the item arrived damaged or defective. Original shipping charges are non-refundable. We recommend using a trackable, insured shipping method; we are not responsible for returns lost or damaged in transit back to us.

Non-Returnable Items

The following items are final sale and cannot be returned:

  • Any part that has been installed, test-fitted on a vehicle, modified, painted, cut, or welded
  • Electrical and electronic items once opened, including gauges and instrument clusters, radios and audio equipment, wiring harnesses, sending units, and sensors
  • Special-order, custom, or made-to-order items
  • Items returned without original packaging or with missing parts
  • Gift cards

Wrong, Damaged, or Defective Items

If we sent the wrong item, or your order arrived damaged, contact us within 3 days of delivery with your order number and photos of the item and packaging. We will make it right with a replacement or full refund, including shipping, at no cost to you. Please keep all packaging until the issue is resolved, as carriers may require it for a damage claim.

Parts that fail after installation are covered by the manufacturer's warranty, not by this return policy. See "Warranty" below.

Warranty

Mac's Garage is a reseller. Products are covered only by the warranty provided by their manufacturer, if any. Mac's Garage does not offer its own separate warranty. We're happy to help you contact the manufacturer and work through a warranty claim. Manufacturer warranties typically do not cover labor, installation costs, towing, rental vehicles, or damage caused by improper installation, racing, or abuse.

Refunds

Once your return is received and inspected, we will email you to confirm approval or denial. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the credit.

Cancellations

You may cancel an order at no charge before it ships. Because many orders are processed by our suppliers quickly, we cannot guarantee a cancellation once the order has been submitted. Orders that have already shipped will be treated as a return under this policy.

Exchanges

The fastest way to get a different part is to return the original item and place a new order for the correct one.

Questions

Mac's Garage

808 E Douglas Ave, Visalia, CA 93292

Sales@macsgarage.shop · (559) 300-3997